Above All Roofing & Construction, LLC (“AARC,” “we,” “us,” or “our”) operates the website located at wordpress-1587632-6382409.cloudwaysapps.com and any related pages (the “Site”). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using the Site you agree to the practices described below.
Who We Are
Above All Roofing & Construction, LLC is a North Carolina limited liability company providing residential and commercial exterior contracting services. We operate from two offices:
Triangle Office — Fuquay-Varina, NC · (984) 322-7663
Coastal Office — New Bern, NC · (919) 249-8493
Mailing Address: PO Box 13908, New Bern, NC 28560
Email: accounts@aarcroofs.com
Information We Collect
Information you provide directly
We collect information you voluntarily submit through our contact form, estimate request form, or any other communication with us. This may include your name, phone number, email address, property address, project description, and any photos you choose to upload. We also collect information when you call or text either of our office lines.
Information collected automatically
When you visit the Site, we and our third-party service providers may automatically collect certain technical information, including your IP address, browser type and version, pages viewed, time spent on pages, referring URL, and device type. This information is collected through cookies and similar tracking technologies.
Information from third parties
If you contact us through Facebook or another social media platform, we may receive basic profile information in connection with that message. We do not purchase contact lists or obtain your personal information from data brokers.
How We Use Your Information
We use the information we collect to:
Respond to your estimate requests, inspection scheduling requests, and general inquiries
Schedule and coordinate project work at your property
Communicate with you about your project, including scheduling, materials, and warranties
Process insurance claim documentation where you have engaged us for insurance restoration services
Send project-related updates and warranty documentation after project completion
Analyze Site usage to improve the website experience
Comply with legal obligations
We do not use your information for unsolicited marketing communications beyond reasonable follow-up on your own inquiries. We do not sell your personal information to third parties. We do not share your personal information with advertisers.
Cookies and Analytics
The Site uses cookies — small text files stored in your browser — to analyze traffic and optimize site performance. We use Google Analytics or a similar service to understand aggregate usage patterns. This data is aggregated and does not identify you personally.
You may disable cookies in your browser settings. Disabling cookies will not prevent you from using the Site, but some features may function differently.
Third-Party Services
We use the following categories of third-party services that may receive limited information in connection with Site operation:
Website hosting and infrastructure providers
Analytics providers (e.g., Google Analytics)
Email delivery services for form responses
Facebook and social media platforms if you interact with our social pages
Each of these providers operates under its own privacy policy. We do not control their data practices. Where we share information with service providers, we do so only to the extent necessary for them to provide their service to us.
How Long We Keep Your Information
We retain project-related information for as long as reasonably necessary to maintain warranty documentation, respond to warranty claims, and comply with applicable law. Contact form submissions and general inquiry records are typically retained for up to three years. You may request deletion of your information at any time by contacting us at accounts@aarcroofs.com — we will honor deletion requests to the extent consistent with our legal and warranty obligations.
Children’s Privacy
The Site is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe a child has submitted information to us, please contact us and we will delete it promptly.
Security
We take reasonable technical and organizational measures to protect the information we collect from unauthorized access, disclosure, and loss. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to contact us by phone for any particularly sensitive communications.
Your Rights
Depending on your location and applicable law, you may have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your information, and opt out of any marketing communications. To exercise any of these rights, contact us at accounts@aarcroofs.com or call (984) 322-7663. We will respond within a reasonable time and will not discriminate against you for exercising these rights.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. Continued use of the Site after an update constitutes acceptance of the revised policy. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Above All Roofing & Construction, LLC
PO Box 13908
New Bern, NC 28560
Phone: (984) 322-7663
Email: accounts@aarcroofs.com
Website: aarcroofs.com